Help and FAQ:

How to buy a photo?

When you shop at Findapic Ltd, we have tried to make the process as easy as possible:

  • To begin, navigate to the photo album you wish to choose your photo(s) from. You will be presented with a page, or several pages, of thumbnails (small photos). Underneath each photo you will see the words "Purchase Options ". By clicking this text, the associated photo will be added to your basket, and you will be re-directed to a page similar to the illustration below where you can choose your size and number of photos.

  • If you wish to buy a photo from a page with the large image displayed, you need to look in the left hand menu for the words "Add to Cart". Click these words and follow the next instructions.

  • [If you are purchasing from overseas, we advise you to check the prices in your own currency before purchasing. Please note, when you arrive at the 'checkout' page, you will be charged in NZ dollars.]

    add to cart photo

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  • On arrival at the checkout you need to select the photo size from the select option boxes, and also insert the number of prints you would like into the 'add to cart' quantity box.

  • If you are planning on buying different sizes of the same photo, start by choosing your first size and quantity, and then click the "add to cart" button. The cart then reloads and gives you further options. Continue this process until you are satisfied.

  • You may then continue to shop for more photos, else continue to the checkout.

 

 

  • If you are happy with your purchase and wish to proceed with payment, click the 'Checkout' button. This is where you will be asked for your contact details and mailing instructions.

  • To buy photos from Findapic, you will be asked for some personal details that will create a login profile with Findapic allowing you to shop faster, track the status of your current orders and review your previous orders. This is free! We require this so that we can fulfill our obligations to our customers more satisfactorily, and also so that we can increase our shop security.

  • When signing up, you will be given the option to have the photos shipped to a different mailing address. Please ensure you fill out the appropriate sections correctly.

  • You can still change your mind at this stage! Simply click the 'Shopping Cart' link at the top right of the page, and make whatever changes you wish.

  • Postage and packaging is added at this stage.

  • Your order process takes you through 3 stages. Follow the instructions.

  • Happy with your purchases?

  • Click 'confirm' and you will be taken to a secure page hosted by the National Bank of New Zealand where your credit card details will be processed. We currently accept Visa and MasterCard. Credit card numbers are encrypted using Secure Socket Layer encryption. This ensures that your details cannot be viewed, stolen or copied. Findapic does not see or receive this information and has no credit card information stored on any of our servers, therefore increasing your personal security.

  • How to find your way around Findapic?

    Gone and got lost? Don't worry. It's not as bad as it seems. Here are some simple ways to find your way around.

    1. The easiest way to find what you are looking for is to use the search box in the left hand menu. Type in the photographer's name, or the event you are looking for (e.g. rose festival, car race, pony club, etc) and hit go. You will be given lots of answers so you may need to refine your search. If you are not confident of using a search, follow the next steps.

    2. If you know the name of the photographer at your event, click photographers in the menu on the left, and search until you find his name. Click his name and you will go to his personal gallery. From there you will see all the different albums he has, and all you need to do is click on the album you are looking for.

    Why don't all the photos show in the left hand menu?

    To save the page going on forever, only the first photo, last photo and 4 surrounding your chosen photo display on the left menu. Use the back and next links and arrows on each page and under the photos to make it easier.

    How do I get back to the thumbnail pages?

    When you are actually in any of the galleries, a small 'breadcrumb' trail will appear under the Findapic logo at the top of the page. To go back, just choose (by clicking) a page that you want. You can also use the back button on your browser.

Postage, Packaging, Service

To find out about delivery, refunds, etc, please read the terms & conditions at the bottom of every page.